Terms and Conditions

1. Acceptance of Terms

By accessing, registering, or using the ruby fortune platform, you agree to be bound by these Terms and Conditions. These terms constitute a legal agreement between you (the user) and the platform operators.

We reserve the right to update these terms at any time. Continued use of the website after changes are posted constitutes your acceptance of the revised terms. It is your responsibility to review this page periodically.

2. Eligibility

To use our services, you must be at least 18 years of age, or the minimum legal gambling age in your specific jurisdiction. By creating an account, you confirm you have the legal capacity to enter into this agreement.

Access to the platform may be restricted in certain regions. You are responsible for ensuring that your use of the site complies with the laws applicable to Philippines.

3. Account Registration and Security

When registering, you must provide accurate, current, and complete information. Providing false details may result in the permanent closure of your account.

• Verification: We may require identity verification (KYC) documents before processing withdrawals.
• Account Limits: Only one account is permitted per person, household, or IP address.
• Security: You are solely responsible for maintaining the confidentiality of your password and the security of the device used to access your account.
• Compromised Accounts: If you suspect unauthorized access, contact our support team through the channels on this site immediately.

4. Deposits and Withdrawals

The platform supports various payment categories including digital wallets and bank transfers. All financial transactions are processed in PHP (₱).

• Limits: Deposit and withdrawal limits, as well as processing times, are displayed in your account and may vary based on the selected payment provider.
• Ownership: You may only use payment methods that are registered in your own name. Third-party payments are strictly prohibited.
• Verification: All payouts are subject to successful account verification and internal security checks.

5. Bonuses and Promotions

Promotions are designed to enhance your gaming experience. Please visit our Promotions Page for current offers.

• Wagering: Most bonuses come with "playthrough" or wagering requirements, meaning the bonus funds must be bet a certain number of times before they can be withdrawn as cash.
• Bonus Balance: Bonus funds are maintained in a separate balance from your cash deposits.
• Betting Limits: A maximum bet limit may apply while a bonus is active.
• Abuse: Bonus abuse, including the use of multiple accounts to claim the same offer, will result in the forfeiture of bonuses and potential account suspension.

6. Game Rules and Fair Play

We are committed to fair gaming. All game outcomes are generated by certified Random Number Generators (RNG) provided by our partner game suppliers.

• Technical Issues: In the event of a technical glitch or connection failure during a round, the round may be voided and the stakes refunded, depending on the game state.
• Disputes: Disputed rounds will be investigated using server logs. The platform's logs serve as the final record of the transaction.

7. Prohibited Activities

To maintain a secure environment, the following activities are strictly prohibited:

• Fraud, money laundering, or the use of stolen payment details.
• Collusion with other players or using software/bots for automation.
• Arbitrage betting or hedge betting to guarantee a win.
• Exploiting technical glitches or "bugs" for financial gain.
• Initiating chargebacks through payment providers without contacting support first.

Violation of these rules may result in the immediate forfeiture of all funds and permanent banning of the user.

8. Responsible Gambling

We encourage all players to gamble responsibly. We provide tools to help you manage your gaming habits, including:

• Deposit limits and session reminders.
• Cool-off periods and permanent self-exclusion.

Please note that once a self-exclusion period is set, it cannot be cancelled early. For more information, visit our Responsible Gaming page.

9. Intellectual Property

All content on this site, including text, graphics, logos, and software, is the property of ruby fortune or its partners. You may not reproduce, distribute, or modify any part of the site without explicit written permission.

10. Availability and Liability

Our services are provided on an "as is" and "as available" basis. We do not guarantee uninterrupted service, as the platform may undergo scheduled maintenance or experience unforeseen downtime.

Obvious errors in displayed odds, account balances, or payouts (palpable errors) will be corrected. The platform reserves the right to void bets resulting from such errors.

11. Suspension and Termination

We reserve the right to suspend or terminate any account if we suspect a breach of these terms. During an investigation, account funds may be temporarily frozen.

Upon termination, any remaining legitimate balances will be handled according to the nature of the breach and the laws applicable to Philippines.

12. Data Protection

Your privacy is important to us. All personal data is handled in accordance with our security protocols. For detailed information on how we collect and use your data, please refer to our Privacy Policy.

13. Complaints and Disputes

If you have a concern, we request that you first use our internal complaint channels. Please provide your account ID and a detailed description of the issue when contacting us.

We aim to resolve all disputes amicably and in a timely manner. If a dispute remains unresolved through our internal process, it will be handled via the appropriate channels available in the region.

14. Changes to These Terms

We may update these terms to reflect changes in our services or legal requirements. All updates will be posted on this page with a new "Effective Date." We recommend checking this page regularly.

15. Contact Information

If you have any questions regarding these Terms and Conditions, please contact our support team through the official channels available on our Support Page.