ruby fortune
Introduction and Scope
This Privacy Policy describes how ruby fortune collects, uses, and protects your personal information when you use our website and services. This policy applies exclusively to our official platform and users located in the Philippines.
Please note that this policy does not cover third-party websites, external links, or services that you may visit after leaving our platform. We encourage you to review the privacy policies of any third-party sites you interact with.
Personal Information We Collect
To provide a secure and compliant gambling environment, we collect the following categories of data:
- Account and Identity Data: Username, email address, and date of birth to establish your account and ensure you meet age requirements.
- Verification Documents: Government-issued identification and proof of address used for KYC (Know Your Customer) processes.
- Payment Data: Details required to process deposits and withdrawals, handled through our partner payment providers.
- Gaming and Transaction Activity: Records of your bets, winnings, losses, and payment history to monitor for fairness and manage payouts.
- Technical Data: IP address, browser type, device identifiers, and operating system to optimize platform performance and security.
- Communication Records: Copies of correspondence sent to our support team for quality assurance and dispute resolution.
How We Collect Data
We gather information through three primary methods:
- Directly from Players: Information you provide during registration, KYC verification, and when contacting support.
- Automatically: Technical data collected via cookies and server logs as you navigate our site.
- Partner Service Providers: Data shared with us by our payment and verification partners to confirm transaction success or identity validity.
Why We Use Data
Your data is processed for the following legitimate purposes:
- Account Management: Creating, maintaining, and securing your user profile.
- Financial Transactions: Processing your deposits and withdrawals efficiently.
- Verification: Confirming your legal age and identity to prevent unauthorized access.
- Fraud Prevention: Detecting multi-accounting, money laundering, and other fraudulent activities.
- Personalization: Tailoring the platform experience to your preferences.
- Legal Compliance: Fulfilling statutory obligations required of gambling operators in the Philippines.
- Marketing: Sending promotional offers only when you have provided explicit consent.
When We Share Data
We do not sell your personal data to third parties. We only share information with:
- Technical and Service Providers: Entities that provide essential hosting, payment processing, and identity verification services.
- Legal Authorities: When required by law or to comply with a legal process in the Philippines.
How We Protect Data
We implement robust security measures to safeguard your information, including:
- Encryption: Use of industry-standard encryption for data in transit.
- Access Control: Strict internal permissions ensuring only authorized personnel can access sensitive data.
- Payment Isolation: Financial data is handled via secure, isolated channels provided by payment partners.
- Continuous Monitoring: Active surveillance of our systems to detect and respond to potential security threats.
Cookies and Tracking
We use cookies to enhance your experience and secure your session. For a detailed explanation of the types of cookies we use and how you can manage them, please visit our Cookie Policy.
Your Rights
Depending on your residency and applicable laws, you have the following rights regarding your data:
- Access and Correction: You may request a copy of your data or ask us to correct inaccuracies.
- Deletion and Portability: You may request the deletion of your account or the transfer of your data.
- Objection and Withdrawal: You can object to specific processing activities or withdraw your consent for marketing at any time.
To exercise these rights, please contact our support team via the channels available on our Support page. Please note that certain data must be retained even after account closure to comply with anti-money laundering (AML) and gambling regulations.
How Long We Retain Data
We retain your personal information for as long as your account remains active. Once an account is closed, we store data only for the duration required by applicable law in the Philippines to meet regulatory and auditing requirements.
Age Limits
Our services are strictly restricted to individuals aged 18 years and older. If we discover that a minor has created an account, we will take immediate action to close that account and void any associated winnings.
Parents or guardians who believe a minor is using our platform are encouraged to report the account immediately through our Support page.
Cross-Border Transfers
Some of our service providers may operate outside the Philippines. When data is transferred across borders, we ensure that appropriate safeguards are in place to protect your information and maintain a level of protection consistent with our policy.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be published on this page. We recommend checking the "Last Updated" date at the top of this page regularly to stay informed.
Contact Us
If you have any questions or concerns regarding your privacy or the processing of your personal data, please reach out to us through the official contact channels listed on our Support page.