How Promotions Work Here
At Ruby Fortune, we prioritize transparency and player control. Once you log in to your account, you will find a dedicated promotions section where all currently available offers are listed. It is important to understand that most of our promotions require a manual opt-in process. This means you must select the offer and confirm your participation before making a qualifying deposit or placing bets; the system generally cannot apply rewards retroactively.
Each offer is governed by its own specific set of rules. Within your account, every promotion includes a direct link to its terms. We strongly encourage all players to review these details, as the wording found via that link is the final authoritative version of the agreement. For general guidelines, you can visit our terms page.
Where Current Offers and Exact Terms Are Displayed
To avoid confusion, please remember that this page serves as a general guide to the categories of promotions we offer. It does not list current values. The only place to find active, real-time offers, including exact PHP amounts and percentages, is within the Promotions section of your account after logging in.
The legally binding conditions for any specific offer are found exclusively on the Terms page via the link attached to that offer. For players who want a more technical explanation of how wagering and bonuses work, we recommend visiting our bonus guide page.
Frequently Asked Questions
How do I claim a promotion?
To claim a promotion, first log into your account and navigate to the promotions section. Browse the available offers and click the specific offer you wish to use. You must read the terms and click the opt-in button before making a deposit or placing bets to ensure the promotion is correctly activated on your account.
Why was a promotion not applied to my deposit?
Promotions are typically not applied if the player forgot to opt in before depositing. Other common reasons include using a payment method that is excluded from that specific offer or not meeting the minimum requirements. Always check the terms link accompanying the offer in your account to verify eligibility.
Can I use two promotions at once?
In most cases, promotions cannot be stacked, meaning you can only have one active bonus at a time. If you opt into a new offer while another is active, it may override the previous one. Please refer to the specific terms and conditions of each offer to see if stacking is permitted.
Where do I check the terms for a specific promotion?
Every active promotion listed in your account section has a dedicated 'Terms' or 'More Info' link. Clicking this will provide the full legal requirements, including wagering rules and game restrictions. This link is the final authoritative source for all commercial terms.
Are promotions available on mobile?
Yes, all promotions are fully accessible on mobile devices. Whether you are using a mobile browser or the Ruby Fortune app, you can opt in, track your progress, and claim rewards exactly as you would on a desktop computer.
What happens if I forget to opt in?
If you complete an eligible action, such as a deposit, without first opting in, the system generally cannot apply the promotion retroactively. This is why it is crucial to select your desired offer in the promotions tab before funding your account or starting a session.
Can I cancel an active promotion?
Depending on the specific offer, you may be able to cancel an active promotion through your account settings. However, doing so may result in the forfeiture of any bonus funds or progress made toward that offer. Check the terms of the specific bonus for cancellation rules.
How do I find out when new promotions are released?
The best way to stay updated is by checking the promotions section of your account regularly. Additionally, registered players may receive notifications via email or in-app alerts when new categories or limited-time offers become available.